Total a good stay, the lodge was good, clean, and had a superb view. I was extraordinarily sad with customer support. I requested early check in a week earlier than, called the morning of to verify I can come at 3 as a substitute of 4 and so they stated sure. I get there and the room isn’t ready, left my number and 45 minutes later nonetheless by no means obtained a call in regards to the room. Entrance desk was very nosy about our stay. My receipt stated a unique price from what they actually charged (and there have been 2 different people in addition to me complaining about charges at one time – that’s an issue). For almost $600 for one in all our rooms and $400 for the other, you’d think there’d be a fridge particularly within the suite. I probably would not keep there again.
Thank you to your overview. We’re disenchanted that your time with us was less than superb. Your expertise isn’t on par with the level of service we’re accustomed to providing. We regret that your room did not exceed your expectations and that we didn’t accommodate your wants to repair the problem. We hold ourselves to the next commonplace so we’ll handle your considerations with the suitable members of our crew moving forward. We hope you give us one other opportunity to share a extra positive experience with you quickly.
We respect the feedback, Julie. We regret that your time with us was less than splendid as offering our friends with a nice experience is essential to us. It’s unlucky our decor and rooms in addition to our food companies did not meet your expectations. We hold ourselves to a higher commonplace so we’ll tackle your issues with our crew moving ahead. We do hope you give us one other opportunity to share a extra constructive expertise with you quickly.
Lovely facility, great restaurant and bar. Pleasant, courteous and helpful employees. Recommend extremely. Select your room earlier than you keep, make requests from your cellphone, and verify in forward of time with the Hilton Honors app. Plus, ditch the important thing card and unlock your room with Digital Key, coming to 1000’s more resorts in 2018.
Appears to be like and really feel low cost for one thing trying to go for swanky. Scuffed, dirty walls, things falling off or coming a part from lobby to hallways to room. For the worth they charge, it is simply not value it. No room service. Pillows are too big and laborious. Dinner was meh. My husband truly received meals poisoning. The employees were all good nonetheless. Just felt it was at a similar stage to the Vacation Inn.